We recognise the importance of fairness in the complaints handling process.

The College complaints handling system is a procedurally fair process and is consistent with the National Principles for Child Safe Organisations.  Further, processes for complaints and concerns are child focused and implementation of the National Principles for Child Safe Organisations is regularly reviewed and improved.

The Director General of the Department of Education is responsible for ensuring that the school observes the registration standards, including the standard about its complaint handling system. Any student, parent or community member is entitled to contact the Director General with concerns about how the school has dealt with a complaint. Information  is available on the Department of Education website. While the Director General may consider whether the school has breached the registration standards, she does not have the power to intervene in a complaint or override the school’s decision.

An expression of dissatisfaction made to the school about its services, decisions, action or those of its staff, or about the complaint management process itself.

Regent College wish to ensure that:

• Parents and guardians wishing to express a concern know how to do so
• Complainants experience that we listen and take complaints seriously
• We respond to complaints within a reasonable time and in a courteous and efficient way
• Matters raised are investigated according to the College’s policies and procedures
• We take action where appropriate